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Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline

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References

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Cited by

2011Problem presentation and responses on an online forum for young people who self-harm

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2020Systematic Review: The State of Research Into Youth Helplines75 cited

2011Script proposals: A device for empowering clients in counselling44 cited

2009When 'listeners can't talk': comparing active listening in opening sequences of telephone and online counselling39 cited

2015Working the overall structural organization of a call: How customers use third position as leverage for gaining service representatives' assistance in dealing with service problems32 cited

2013‘I JUST WANT TO TALK’25 cited

2016Citizens getting help: interactions at the constituency office6 cited