DETERMINANTS OF BRAND LOYALTY AND THE LINK BETWEEN BRAND LOYALTY AND PRICE TOLERANCE

2007-01-01articleBogazici Journal21 citationsbronze

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Consumer Behavior in Brand Consumption and Identification Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

Abstract

The aim of this study is to investigate the integrated relationships between brand satisfaction, brand trust and brand affect through the brand loyalty development process and price tolerance as an outcome of the brand loyalty process.Data are collected based on a survey of 1085 students from various universities in Istanbul, Turkey.The findings indicate that brand affect and brand trust are key constructs in the brand loyalty formation process.Brand satisfaction is effective on brand loyalty indirectly through strengthening these constructs.Additionally, brand loyalty is a strong antecedent of consumers' tolerance to price.The research findings will help provide clarification on how brand loyalty comes about and brings about price tolerance. Key words: brand loyalty,

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