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Quality management practices

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References

1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
1995A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*500 cited
2000An instrument for measuring TQM implementation for Chinese manufacturing companies397 cited
1996Beyond Process: TQM Content and Firm Performance395 cited
1991The Effects of Organizational Context on Quality Management: An Empirical Investigation390 cited
1997TQM and organization size389 cited
1993Total Quality: Management, Organization, and Strategy321 cited
2004The impact of environmental characteristics on TQM principles and organizational performance268 cited
1999A framework for international quality management research: Development and validation of a measurement instrument264 cited
2000TQM and business performance in the service sector: a Singapore study261 cited
1998A survey instrument for standardizing TQM modeling research232 cited
1992TOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT195 cited

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2005The use of quality management tools and techniques: a study of application in everyday situations168 cited

2005Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context162 cited

Cited by

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2016Integration of Six Sigma to traditional quality management theory: an empirical study on organisational performance69 cited
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2020Lean readiness assessment model – a tool for Humanitarian Organizations' social and economic sustainability54 cited
2013The effectiveness of the ISO 9001 quality management system in service companies53 cited
2009The implementation of a quality management system in the not‐for‐profit sector45 cited
2015Measuring lean readiness through the understanding of quality practices in the Turkish automotive suppliers industry41 cited
2018Linking Quality with Social and Financial Performance: A Contextual, Ethics‐Based Approach41 cited
2015An insight on soft TQM practices and their impact on cement manufacturing firm’s performance39 cited
2018The effectiveness analysis of the practices in five quality management stages for SMEs35 cited
2017Universal versus contextual effects on TQM: a triangulation study using neural networks34 cited
2012Total quality management practices in manufacturing and service industries: a comparative study33 cited
2011Exploring quality management for business services from a buyer's perspective using multiple case study evidence31 cited