References

• 1977Fundamentals of Queueing Theory.2,930 cited
• 1999Achieving 100% throughput in an input-queued switch838 cited
• 1995Principles on the Benefits of Manufacturing Process Flexibility827 cited
• 2005Statistical Analysis of a Telephone Call Center804 cited
• 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
• 1961The single server queue in heavy traffic444 cited
• 2001Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: asymptotic optimality of a threshold policy284 cited
• 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
• 1999Heavy traffic resource pooling in parallel‐server systems238 cited
• 1962Some Inequalities for the Queue GI/G/1222 cited
• 2012Understanding the Performance of the Long Chain and Sparse Designs in Process Flexibility155 cited
• 1998On Pooling in Queueing Networks153 cited
• 2009Design for Process Flexibility: Efficiency of the Long Chain and Sparse Structure141 cited
• 2004Modeling and analysis of flexible queueing systems117 cited
• 2012On the Power of (Even a Little) Resource Pooling110 cited