Environmental Governance of Enterprises and their Economic Upshot through Corporate Reputation and Customer Satisfaction

Ailie K.Y. Tang · Kee‐hung Lai · T.C.E. Cheng

129 citations0/0 files storedBusiness Strategy and the Environment

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Environmental Sustainability in Business Corporate Social Responsibility Reporting Corporate Identity and Reputation

Abstract

ABSTRACT Drawing on resource‐advantage and signalling theories, we investigate two mechanisms, namely corporate reputation and customer satisfaction, by which the environmental governance of enterprises can benefit their economic performance. Based on secondary data from the 500 largest US enterprises compiled from multiple sources, our findings contribute to the literature by establishing the link between corporate reputation and green reputation. We also establish the economic performance paths of environmental governance via corporate reputation and customer satisfaction. This study expounds on why ‘green’ matters and identifies the performance roles of two corporate strategic resources extractable from the environmental governance of enterprises. Copyright © 2012 John Wiley & Sons, Ltd and ERP Environment

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 2001Consumer perceived value: The development of a multiple item scale 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1996The Impact of Environmental Management on Firm Performance 1994A Simple Approximation of Tobin's q 2009Corporate responsibility and financial performance: the role of intangible resources 1995The Role of Corporations in Achieving Ecological Sustainability

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2022Digital technology and circular economy practices: future of supply chains 2018Performance of green supply chain management: A systematic review and meta analysis 2016How Does Environmental Irresponsibility Impair Corporate Reputation? A Multi‐Method Investigation 2019Green or lean? A supply chain approach to sustainable performance 2020Understanding the impact of symbolic and substantive environmental actions on organizational reputation

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