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• 2013Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention167 cited
• 2021Making and breaking relationships on social media: the impacts of brand and influencer betrayals122 cited
• 2013The blog and the bountiful: Exploring the effects of disguised product placement on blogs that are revealed by a third party108 cited
• 2005Assessing behavior before it becomes behavior85 cited
• 2009Using a multiple‐attribute approach for measuring customer satisfaction with retail banking services in Kuwait85 cited
• 2012Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers82 cited
• 2011School reputation and its relation to parents' satisfaction and loyalty64 cited
• 2011Using service convenience to reduce perceived cost57 cited
• 2017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance44 cited
• 2016The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors37 cited
• 2023Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image37 cited
• 2009Recommendation and repurchase intention thresholds: A joint heterogeneity response estimation33 cited