Digital Inclusion, Learning, and Access at the Public Library

Abstract

New York City is not an easy place to live. Brooklynites who are just learning about the Internet in 2013—20 years after the development of the World Wide Web—likely have more challenges than simply needing someone to show them how to open up the computer's browser. Brooklyn Public Library has been engaged in a digital inclusion project that brings together issues of ability, access, and learning styles. By giving our patrons skills and confidence to navigate technology both online and off, we are laying the groundwork for them to have a voice in the city.

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