Interpersonal skills for effective library management

Abstract

This paper intends to reveal various facets of interpersonal skills and also the importance of public relations skills, including librarian's own skills, that helps the users to cultivate interpersonal skills as a positive reference service. Surveys of professional librarians show a high need for the skills for professional competencies, management, networking and teamwork. The perceived need for skills in these areas may reflect the increasing interdependence of library workers and reliance on teamwork. In addition to this, the core communication skills recognised for effectiveness in a library setting include, professional knowledge, non-verbal communication, negotiating, competence in presenting and explaining information, and basic listening skills.

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