Knowledge Transfer and Organizational Learning

Abstract

This chapter presents evidence that characteristics of the organizational context affect organizational learning and knowledge retention and transfer. The organizational context interacts with experience to affect organizational learning and the retention and transfer of knowledge acquired through learning. The organizational context can facilitate or impede the interpretation of experience. Similarly, the context can promote knowledge retention or facilitate knowledge decay. The context can also enable knowledge transfer or enact barriers that impede transfer. The chapter provides an overview of research on organizational learning. It reviews the empirical evidence on how the context affects organizational learning and knowledge retention and transfer, and discusses the fruitful future research directions. Research is needed on how organizational learning can lead to the development of organizational capabilities and be a source of competitive advantage for firms.

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