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KOMITMEN ORGANISASI, KEADILAN ORGANISASI, DAN KUALITAS PELAYANAN
2 references·0 citing·9 second hop
KOMITMEN ORGANISASI, KEADILAN ORGANISASI, DAN KUALITAS PELAYANAN (2014)KOMITMEN ORGANISASI, KEADILAN ORGANISASI,…A trickle-down model of organizational justice: Relating employees' and customers' perceptions of and reactions to fairness. (2001)A trickle-down model of organ…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)PROCEDURAL INJUSTICE, VICTIM PRECIPITATION, AND ABUSIVE SUPERVISION (2006)When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. (2006)Organizational Citizenship Behavior: Recent Trends and Developments (2017)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)
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References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2001A trickle-down model of organizational justice: Relating employees' and customers' perceptions of and reactions to fairness.362 cited

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