10. Everything through Email

Steve Whittaker · Victoria M. E. Bellotti · Jacek Gwizdka A

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Personal Information Management and User Behavior Media and Digital Communication History of Computing Technologies

Abstract

Email is one of the most successful and frequently used computer applications. According to marketing surveys, over 4 billion corporate email messages were exchanged per day in 2001, increasing to a projected 35 billion in 2005. Moreover, 97 % of workers report using email multiple times per week for a daily average of 49 minutes (Gartner 2001, Levitt, 2000, Pitney

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