TOTAL QUALITY PROJECT MANAGEMENT FOR THE DESIGN FIRM

Abstract

This book presents a logical and disciplined program of quality improvement--Total Quality Project Management (TQPM)--for the purpose of producing a highly efficient, cost-sensitive, professional management team. The book is a practical guide to: 1) identifying quality problems on studies, design projects, and construction projects; 2) improving administration, marketing, and management; 3) satisfying clients; and 4) implementing TQPM. The authors reshape attitudes about quality, while revealing how to eliminate costly quality control problems from organizations. The book includes forms for self-analysis, evaluation, and action as well as a glossary of terms, checklists, and references to more specialized reading.

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