Fitting Teams to the Task: Product Development Vs. Operations Improvement at Saturn and Nummi

Charles H. Fine · Sharon Novak

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Labor Movements and Unions Quality and Supply Management Global and Cross-Cultural Management

Abstract

In the automotive industry, Saturn and NUMMI are often touted as exemplars of successful implementation of manufacturing employee involvement. Building on data and extended on-site interviews, this paper explores the differences between the approaches taken at each plant and the relationship between worker involvement and plant performance. Based on this comparison, we offer a model to assess the fit between employee involvement activity emphasis (product development vs. operations improvement) and timescale of the involvement process.

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