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brarianship has been that good reference service is a result of the librarian's in-depth knowledge of the collection. Whether this concept is valid, mythical, or somewhere in between has not been investigated to any degree. There are, however, certain observations that seriously challenge the knowledge-of-collection concept: 1. What is meant by the phrase knowing a collection? It might describe any point on a spectrum from a walking Winchell capability to an intimate working knowledge of a small portion of the available collection that actually constitutes the reference librarian's personal core collection.
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