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The evaluation of bank branch performance using data envelopment analysis

Raman Manandhar, John C.S. Tang

2002-03-01articleThe Journal of High Technology Management Research109 citationsclosed

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Efficiency Analysis Using DEA Banking stability, regulation, efficiency Banking Sector Performance and Management

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Citations in this library

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References

1978Measuring the efficiency of decision making units

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

1994Putting the Service-Profit Chain to Work

1997Efficiency of financial institutions: International survey and directions for future research

1985Bank branch operating efficiency

1990An empirical study on measuring operating efficiency and profitability of bank branches

1997Best practice analysis of bank branches: An application of DEA in a large Canadian bank

1995Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry

Cited by

2016Z-number DEA: A new possibilistic DEA in the context of Z-numbers

2014Evaluation of bank branch growth potential using data envelopment analysis

2007Benchmarking top Arab banks' efficiency through efficient frontier analysis

2008Firm operation performance analysis using data envelopment analysis and balanced scorecard

2010Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study

2007Modeling the efficiency of GCC banks: a data envelopment analysis approach

2013Efficiency and productivity of banking sector

2009Establishment of a performance-evaluation model for service quality in the banking industry

Details

Year2002

Typearticle

VenueThe Journal of High Technology Management Research

Languageen

Files0 public / 0

Identifiers

doi10.1016/s1047-8310(01)00045-1

openalex_workW152682830

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