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During the handling or attendance in heath institutions , the client satisfaction regarding hospitality in a hospital, can be obtained offering quality products and services, however, this is possible only when people who executes this services are pleased with the environment and conditions on the workplace. The environment research was the instrument to measure the environment of the workplace and the influence determinant factors to the wellbeing and the satisfaction which impact directly on the customer service. \n \nThis work aim´s at exploring the relation among work environment improvement, among the member of a subordinated staff and the relationship with management of a Hotel Hospitalization in one important private hospital, located in São \n \nPaulo City, and the perception of the client related to the quality of services offered. Through SAC (Customer Service) was possible to detect the opinion of clients, and the results obtained did show significant improvement on satisfaction and a lot a praise directed at a group of study, if compared with last year results. Therefore, the research represents a valuable tool to define better actions which may impact straightly in the work environment offered.
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