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Consistent Questions of Ambiguity in Organizational Crisis Communication: Jack in the Box as a Case Study
16 references·16 citing·29 second hopsampled
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A Study in the Small and Medium Enterprise (SME) Context (2007)Environmental Respect: Ethics…Stakeholder Governance: Adapting Stakeholder Theory to E-Government (2005)Stakeholder Governance: Adapt…Communicating with stakeholders During a Crisis: Evaluating Message Strategies (2005)Communicating with stakeholde…Explaining Enron (2003)Explaining EnronEthics of Justice and Care in Corporate Crisis Management (2003)Ethics of Justice and Care in…Ethical Decision Making in Times of Organizational Crisis (2003)Ethical Decision Making in Ti…A post-crisis discourse of renewal: the cases of malden mills and cole hardwoods (2002)A post-crisis discourse of re…Virtuous Responses to Organizational Crisis: Aaron Feuerstein and Milt Colt (2001)Virtuous Responses to Organiz…The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Contemporary Strategy Analysis (1998)The Relationship Between Corporate Philanthropy And Shareholder Wealth: A Risk Management Perspective (2005)Corporate Social Responsibility: Strategic Implications* (2006)The social psychology of organizing (1969)The Social Psychology of Organizations. 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References

  • 2010Strategic management a stakeholder approach24,023 cited
  • 1996Sensemaking in Organizations15,614 cited
  • 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts9,467 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 1995A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance7,851 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications5,843 cited
  • 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts5,029 cited
  • 1995INSTRUMENTAL STAKEHOLDER THEORY: A SYNTHESIS OF ETHICS AND ECONOMICS3,104 cited
  • 1988ENACTED SENSEMAKING IN CRISIS SITUATIONS [1]2,021 cited
  • 1995Instrumental Stakeholder Theory: A Synthesis of Ethics and Economics1,796 cited
  • 1984Ambiguity as strategy in organizational communication1,286 cited
  • 1989Crisis Management: Planning for the Inevitable797 cited
  • 1963Some Consequences of Crisis Which Limit the Viability of Organizations651 cited
  • 1997Stakeholder Theory and A Principle of Fairness594 cited
  • 1979A Conceptual Framework for Environmental Analysis of Social Issues and Evaluation of Business Response Patterns

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569 cited
  • 1998Communication, Organization, and Crisis554 cited
  • Cited by

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    • 2018Stakeholder Identification and Salience After 20 Years: Progress, Problems, and Prospects194 cited
    • 2009The effects of leader negative emotions on evaluations of leadership in a crisis situation: The role of anger and sadness179 cited
    • 2002A post-crisis discourse of renewal: the cases of malden mills and cole hardwoods171 cited
    • 2005Stakeholder Governance: Adapting Stakeholder Theory to E-Government168 cited
    • 2001Virtuous Responses to Organizational Crisis: Aaron Feuerstein and Milt Colt166 cited
    • 2005Communicating with stakeholders During a Crisis: Evaluating Message Strategies155 cited
    • 2003Ethics of Justice and Care in Corporate Crisis Management138 cited
    • 2018Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations126 cited
    • 2007Environmental Respect: Ethics or Simply Business? A Study in the Small and Medium Enterprise (SME) Context121 cited
    • 2016Achieving collaboration with diverse stakeholders—The role of strategic ambiguity in CSR communication118 cited
    • 2003Explaining Enron116 cited
    • 2020Stakeholder Engagement, Knowledge Problems and Ethical Challenges115 cited
    • 2008Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response113 cited
    • 2003Ethical Decision Making in Times of Organizational Crisis109 cited
    • 2019Organizational Crisis Communication: Suboptimal Crisis Response Selection Decisions and Behavioral Economics101 cited