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• 2015The values and motivations behind sustainable fashion consumption478 cited
• 2007Internet vs mobile banking: comparing customer value perceptions411 cited
• 2019Development and validation of the player experience inventory: A scale to measure player experiences at the level of functional and psychosocial consequences408 cited
• 2008Motivating Sustainable Consumption300 cited
• 2002Mapping consumers' mental models with ZMET281 cited
• 2012User adoption of social networking sites: Eliciting uses and gratifications through a means–end approach263 cited
• 2002Toward a Personology of the Consumer: Figure 1244 cited
• 2013The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)239 cited
• 2018Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice228 cited
• 2012Individual values and motivational complexities in ethical clothing consumption: A means-end approach191 cited
• 2006Developing marketing capabilities for customer value creation through Marketing–Sales integration174 cited
• 2005Engineering Emotional Values in Product Design : Kansei Engineering in Development174 cited
• 2007Shopping motivation revised: a means‐end chain analytical perspective150 cited