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Many-server queues with customer abandonment: A survey of diffusion and fluid approximations
16 references·5 citing·26 second hop
Many-server queues with customer abandonment: A survey of diffusion and fluid approximations (2012)Many-server queues with customer abandonm…Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (2009)Staffing Many-Server Queues w…Queue-and-Idleness-Ratio Controls in Many-Server Service Systems (2009)Queue-and-Idleness-Ratio Cont…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Fluid Models for Multiserver Queues with Abandonments (2006)Fluid Models for Multiserver …Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method (2006)Design and Control of a Large…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue (2005)Call Centers with Impatient C…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Understanding the Efficiency of Multi-Server Service Systems (1992)Understanding the Efficiency …Fundamentals of Queueing Theory. (1987)Fundamentals of Queueing Theo…Applications of Queueing Theory (1985)Applications of Queueing Theo…Single-server queues with impatient customers (1984)Single-server queues with imp…Applications of Queueing Theory (1982)Applications of Queueing Theo…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Fundamentals of Queueing Theory. (1977)Fundamentals of Queueing Theo…Stochastic Processing Networks (2016)Stochastic Processing NetworksScheduling of multi-class multi-server queueing systems with abandonments (2015)Scheduling of multi-class mul…Asymptotically optimal index policies for an abandonment queue with convex holding cost (2015)Asymptotically optimal index …Index policies for a multi-class queue with convex holding cost and abandonments (2014)Index policies for a multi-cl…Dynamic fluid-based scheduling in a multi-class abandonment queue (2013)Dynamic fluid-based schedulin…Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Stochastic Modeling and the Theory of Queues (1989)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Forecasting: theory and practice (2022)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Call center outsourcing: Coordinating staffing level and service quality (2008)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Steady-state simulation of queueing processes: survey of problems and solutions (1990)The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals (1991)Input Versus Output Queueing on a Space-Division Packet Switch (1987)Queueing analysis: A foundation of performance evaluation (1995)Modeling bursts and heavy tails in human dynamics (2006)Networks of infinite-server queues with nonstationary Poisson input (1993)A Review of Public Transport Economics (2020)Improving Service by Informing Customers About Anticipated Delays (1999)Optimal Stock Allocation for a Capacitated Supply System (2002)Optimal Price and Quantity of Refurbished Products (2006)
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References

  • 1977Fundamentals of Queueing Theory.2,930 cited
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  • 2005Statistical Analysis of a Telephone Call Center804 cited
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  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1985Applications of Queueing Theory329 cited
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  • 2006Fluid Models for Multiserver Queues with Abandonments268 cited
  • 1984Single-server queues with impatient customers219 cited
  • 1992Understanding the Efficiency of Multi-Server Service Systems180 cited
  • 2009Queue-and-Idleness-Ratio Controls in Many-Server Service Systems148 cited
  • 2006Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method145 cited
  • 2009

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Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
143 cited

Cited by

  • 2016Stochastic Processing Networks25 cited
  • 2015Asymptotically optimal index policies for an abandonment queue with convex holding cost23 cited
  • 2014Index policies for a multi-class queue with convex holding cost and abandonments22 cited
  • 2013Dynamic fluid-based scheduling in a multi-class abandonment queue18 cited
  • 2015Scheduling of multi-class multi-server queueing systems with abandonments16 cited