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Quality Is Still Free: Making Quality Certain in Uncertain Times
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Quality Is Still Free: Making Quality Certain in Uncertain Times (1995)Quality Is Still Free: Making Quality Cer…Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work (2020)Cleaner production practices …Research framework for the impact of total quality management on competitive advantage (2017)Research framework for the im…Environmental Management Evolution Framework (2016)Environmental Management Evol…Beyond Waste Elimination: Assessing Lean Practices in Product Development (2016)Beyond Waste Elimination: Ass…Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs (2015)Exploring Quality Management …Development and application of lean product development performance measurement tool (2015)Development and application o…The Determinants of Customer Loyalty in Nigeria’s GSM Market (2012)The Determinants of Customer …Method for assessing the maturity of product development management: A proposal (2012)Method for assessing the matu…Continuous learning using dissatisfaction feedback in new product development contexts (2010)Continuous learning using dis…Organizational measures as a form of knowledge management: A multitheoretic, communication‐based exploration (2002)Organizational measures as a …An application of Thompson's typology to TQM in service firms (2000)An application of Thompson's …Exploration and Exploitation in Organizational Learning (1991)The fifth discipline, the art and practice of the learning organization (1991)The Knowledge-Creating Company (1995)Organizational learning capacity and attitude toward complex technological innovations: An empirical study (2005)Integrating knowledge management into organisational learning (2011)Learning and knowledge: a dream or nightmare for employees (2015)Designing Complex Organizations (1973)Leadership and Performance beyond Expectations (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Educational Management (2013)Relationship between transformational leadership behaviors and manufacturing strategy (2014)Measuring the impact of soft and hard quality practices on service innovation and organisational performance (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Fuzzy sets (1996)Buyer (dis)satisfaction and process innovation: The case of information technology services provision (2017)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)ANALISIS KEPUASAN KONSUMEN TERHADAP BRAND SWITCHING BEHAVIOR MINUMAN TEH DALAM KEMASAN (2014)Relevant Drivers for Customers` Churn and Retention Decision in the Nigerian Mobile Telecommunication Industry (2016)Improved Customer Churn and Retention Decision Management Using Operations Research Approach (2017)The Machine That Changed the World (1991)The balanced scorecard : measures that drive performance (1992)Performance measurement system design (1995)A Conceptual Model for the Implementation of Lean Product Development (2017)Engineering change management maturity assessment model with lean criteria for automotive supply chain (2018)Green supply chain management pressures, practices and performance: a critical literature review (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Qualitative inquiry and research design: choosing among five traditions. (1998)Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Determinants of environmental innovation in US manufacturing industries (2003)The qualitative research interview (2006)A review of methods used on IT maturity models development: A systematic literature review and a critical analysis (2020)Eco-Innovation Maturity Model: A Framework to Support the Evolution of Eco-Innovation Integration in Companies (2020)Assessment of the circular economy in the Brazilian planted tree sector using the ReSOLVE framework (2022)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT? 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(2003)How Digital Knowledge Management and The Mediation of Employee Commitment Support Business Continuity: A Conceptual Model (2024)
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Cited by

  • 2012The Determinants of Customer Loyalty in Nigeria’s GSM Market47 cited
  • 2016Environmental Management Evolution Framework45 cited
  • 2000An application of Thompson's typology to TQM in service firms43 cited
  • 2015Development and application of lean product development performance measurement tool40 cited
  • 2002Organizational measures as a form of knowledge management: A multitheoretic, communication‐based exploration39 cited
  • 2017Research framework for the impact of total quality management on competitive advantage26 cited
  • 2020Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work24 cited
  • 2010Continuous learning using dissatisfaction feedback in new product development contexts21 cited
  • 2015Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs18 cited
  • 2016Beyond Waste Elimination: Assessing Lean Practices in Product Development18 cited
  • 2012Method for assessing the maturity of product development management: A proposal12 cited

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