SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Effective Call Center Management: Evidence from Financial Services
0 references·2 citing·9 second hop
Effective Call Center Management: Evidence from Financial Services (1999)Effective Call Center Management: Evidenc…Contact center: information systems design (2010)Contact center: information s…Value Creation and Process Management: Evidence from Retail Banking (2000)Value Creation and Process Ma…The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)Bank branch operating efficiency (1985)Service Positioning through Structural Change (1987)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Qualitative Data Analysis (2008)PMO as a Key Ingredient of Public Sector Projects’ Success – Position Paper (2015)Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers (2016)A systems perspective on contact centers and customer service reliability modeling (2019)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2010Contact center: information systems design16 cited
  • 2000Value Creation and Process Management: Evidence from Retail Banking9 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work