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AcknowledgmentsIntroduction Part I. General Orientation and Basic Concepts of Interviewing and Communication1. Defining and Characterizing the Social Work Interview 2. The Interview as Communication 3. Listening and Silence as Interview Techniques4. Nonverbal Communication 5. Establishing a Relationship Part II. Sequential Phases in the Interview Process and Associated Techniques6. The Introductory Phase 7. The Problem Exploration Phase 8. The Developmental Phase: Problem-Solving Interventions9. The Developmental Phase: More Problem-Solving Interventions 10. The Developmental Phase: Questioning Techniques 11. Termination and Evaluation Part III. Special Problems in Interviewing12. Cross-Cultural Interviewing 13. Problematic Interviews Part IV. The Essence of the Good Interview14. The Competent Interviewer L'Envoi-Appendix: Transcribed Interview and Critique References Index
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