Critical Factors Affecting Supply Chain Management: A Case Study in the US Pallet Industry

Abstract

Supply chain management is applied by companies across the globe due to its demonstrated results such as delivery time reduction, improved financial performance, greater customer satisfaction, building trust among suppliers, and others. According to D’Amours, Ronnqvist, and Weintraub (2008), companies resort to supply chain practices to improve their performance. Thus, it is important to first understand how their supply chains work. Figure 1 shows a generalized supply chain in the forest products industry.

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