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The Three Pillars of Public Management: Secrets of Sustained Success

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Public Policy and Administration Research Leadership and Management in Organizations Public Administration and Political Analysis

Abstract

Acknowledgments ix I Learning from the Best 3 2 Studying the Best 17 SECTION I AIM 3 Mission 33 4 Leadership 50 5 Accountability 68 SECTION 2 CHARACTER 6 People 91 7 Communication 105 8 Trust 125 SECTION 3 EXECUTION 9 Management Tools 145 10 Teamwork 158 11 Change Management 176 12 Final Thoughts 197 Appendix A Explorations 213 Appendix B Question Rankings 222 Appendix C Contributors to the Survey 224 Appendix D Research Method and Issues 226 Notes 233 Index 239 About the Authors 245

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2000Is Innovation a Question of Will or Circumstance? An Exploration of the Innovation Process through the Lens of the Blakeney Government in Saskatchewan 2002The New Public Management and Defense Departments: The Case of Canada 2008The key drivers of organizational culture change in the public sector: an analysis of the Canadian federal government 1999Managing Change

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