Human resource management for travel and tourism.

S. Heitmann · Chris Roberts

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Hospitality and Tourism Education Employee Performance and Management Human Resource and Talent Management

Abstract

This chapter addresses the nature of human resource management (HRM) theories, processes and concepts in the context of the travel industry and travel organizations. Key topics discussed include theories of motivation and leadership, empowerment of employees, human resources (HR) planning, recruitment and selection, training and development, performance review, grievance and discipline as well as key issues such as legislation and labour market realities. The ideas are analysed and discussed in the context of their application and usefulness in practice, supported by a range of different case studies to show the importance of the key concepts for managers in an increasingly competitive and diverse working environment.

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