S.O.S –Supporting Other Students: the role of student library ambassadors at Southampton Solent University

Abstract

Since March 2008, the library at Southampton Solent has been employing a team of students to act as ‘library ambassadors’. They provide alternative support to our users, particularly during periods when library staff are not on duty, such as during extended opening hours on bank holidays and late evenings. Ambassadors provide peer support covering library facilities and resources,as well as more technical issues (ICT, photocopying,binding). Overall they help to ensure that a high-quality learning environment is accessible throughout our full opening hours

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