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Counseling Online and Over the Phone: When Preclosing Questions Fail as a Closing Device
16 references·7 citing·28 second hop
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References

  • 1982Discourse Strategies5,858 cited
  • 1995Lectures on Conversation5,393 cited
  • 1973Opening up Closings4,591 cited
  • 1995Talk at work : Interaction in institutional settings. Ed. by Paul Drew and John Heritage. (Studies in interactional sociolinguistics, 8.) Cambridge: Cambridge University Press, 1992. Pp. 580.1,301 cited
  • 1987Analyzing Single Episodes of Interaction: An Exercise in Conversation Analysis841 cited
  • 2010Talk in Action797 cited
  • 2006A preference for progressivity in interaction665 cited
  • 2010Talk in Action: Interactions, Identities, and Institutions561 cited
  • 2001Conversation and Technology: From the Telephone to the Internet535 cited
  • 2011Territories of knowledge, territories of experience: empathic moments in interaction477 cited
  • 1999The Eyes of the Beholder: Understanding the Turn-Taking System in Quasi-Synchronous Computer-Mediated Communication452 cited
  • 2006Online counselling: The motives and experiences of young people who choose the Internet instead of face to face or telephone counselling190 cited
  • 2003Repair in Chats: A Conversation Analytic Approach172 cited
  • 2006Telephone and online counselling for young people: A naturalistic comparison of session outcome, session impact and therapeutic alliance152 cited

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  • 2013Repair: Comparing Facebook ‘chat’ with spoken interaction136 cited
  • 2005Moral logic and logical morality: Attributions of responsibility and blame in online discourse on veganism129 cited
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    • 2024Conversation analysis and conversational technologies: Finding the common ground between academia and industry37 cited
    • 2017Normalizing in student counseling: Counselors’ responses to students’ problem descriptions33 cited
    • 2019Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review29 cited
    • 2017Opening up closings in Russian28 cited
    • 2024Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research27 cited