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Assessing Service Expectation and Perception of Public Library Users: Towards Development of User Needs and User Satisfaction Measurement Instruments for the National Library Service of Malawi
3 references·1 citing·12 second hop
Assessing Service Expectation and Perception of Public Library Users: Towards Development of User Needs and User Satisfaction Measurement Instruments for the National Library Service of Malawi (2013)Assessing Service Expectation and Percept…Equity and Excellence in the Public Library: Why Ignorance is Not our Heritage (2007)Equity and Excellence in the …Performance measurement in service businesses (1991)Performance measurement in se…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…The information experience and learning needs of couples living with HIV in Malawi (2014)The information experience an…Librarianship as a Bridge to an Information and Knowledge Society in Africa (2007)Normative behavior and information: The social aspects of information access (2008)Information needs and sources of health professionals in Malawi (2023)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)The Impact of Technostress on Role Stress and Productivity (2007)Research Methods in Business Studies (2020)The co-evolution of e-government and public libraries: Technologies, access, education, and partnerships (2012)The Emergence and Impact of Neoliberal Ideology on UK Public Library Policy, 1997–2010 (2012)The Practice Lens: Intersectionality and Contemporary Public Library Services to Adults (2023)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
this work references cited by second hop

References

  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 1991Performance measurement in service businesses782 cited
  • 2007Equity and Excellence in the Public Library: Why Ignorance is Not our Heritage33 cited

Cited by

  • 2014The information experience and learning needs of couples living with HIV in Malawi4 cited

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