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ABSTRACT Eko Budiyanto, 2011, “The Role of Waiter in Andrawina Restaurant at Novotel Hotel Solo”. “English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University. In the tourism industry, a hotel takes an important role in supporting its progress. A hotel has many departments for its operational activities; each of them has its own duties and responsibilities. One of them is Food and Beverage Department which is dealing with the food and beverage provided by the hotel. Restaurant section is one of many sections under the Food and Beverage Department. This final project report describes the problems encountered by Andrawina Restaurant at Novotel Hotel Solo in handling events, such as the limited worker, the lack of tools or equipment, bad coordination with other departments, and miscommunication among restaurant section staff. To solve the problems, the writer also writes some solutions for the hotel. The solutions are employee recruitments, increasing the number of tools and equipment, making good coordination with other department and keep the good communication among the restaurant section staffs. The staffs of restaurant section have their own duties in giving their best services for the guests, starting from the Food and Beverage Manager until the trainee. There are several problems faced by restaurant section in doing their job. For solving the problems, there must be an improvement at the hotel management and the restaurant section. The writer suggests for the hotel management and the restaurant section. The hotel management is suggested to hold a meeting every week or every month for sharing and hearing the employer’s complaint. For restaurant section should give the clear information procedure in handling event to avoid the mistakes done by the employees.
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