Explaining and Predicting Information Systems Acceptance and Success: An Integrative Model

Abstract

This paper proposes a new model -the Information Systems Acceptance (ISA) model -to explain and predict IS acceptance. Drawing on previous literature, and the results of a series of case studies, the ISA model integrates four sets of factors influencing IS acceptance: (i) technology characteristics; (ii) management actions; (iii) service quality; and (iv) system use, user satisfaction and system outcomes.These sets of factors are drawn from well-established frameworks.Building on established theories, the model incorporates previous research, overcomes some of the limitations associated with these individual theories, and assembles IS acceptance factors into a comprehensive and useable conceptual framework. .

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