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ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice
1 references·16 citing·43 second hop
ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)ITIL as Common Practice Reference Model f…Grundsätze ordnungsmäßiger Referenzmodellierung (1998)Grundsätze ordnungsmäßiger Re…Barriers to innovating with open government data: Exploring experiences across service phases and user types (2018)Barriers to innovating with o…Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises (2016)Literature review of the situ…VIVACE: A framework for the systematic evaluation of variability support in process-aware information systems (2014)VIVACE: A framework for the s…Using ArchiMate to Represent ITIL Metamodel (2013)Using ArchiMate to Represent …Using ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL Relationship (2013)Using ArchiMate and TOGAF to …Integrating Enterprise Architecture and IT Service Management (2013)Integrating Enterprise Archit…A Maturity Model for Implementing ITIL V3 in Practice (2011)A Maturity Model for Implemen…Information Technology Infrastructure Library (ITIL®) (2010)Information Technology Infras…Designing an evaluation framework for IT service management (2010)Designing an evaluation frame…An International Analysis of IT Service Management Benefits and Performance Measurement (2010)An International Analysis of …A Maturity Model for Implementing ITIL v3 (2010)A Maturity Model for Implemen…Estimating business value of IT services through process complexity analysis (2008)Estimating business value of …Integration of IT service management into enterprise architecture (2007)Integration of IT service man…Implementing centralised IT service management: drawing lessons from the public sector (2007)Implementing centralised IT s…Activity-based management of IT service delivery (2007)Activity-based management of …Classifying ITIL Processes; A Taxonomy under Tool Support Aspects (2006)Classifying ITIL Processes; A…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Benefits of ISO 20000 IT service management certification (2014)An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC) (2018)An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices (2021)A framework for information systems architecture (1987)Design science in information systems research (2004)Proceedings of the 18th European conference on information systems (ECIS2010) (2010)Charting the landscape of enterprise architecture management (2011)Enterprise Architecture: What Did We Study? (2017)Workflow Patterns (2003)Three Approaches to Qualitative Content Analysis (2005)Business Process Management : Concepts, Languages, Architectures (2007)Business process flexibility - a systematic literature review with a software systems perspective (2016)Automated Planning for Business Process Management (2018)DALEC: a framework for the systematic evaluation of data-centric approaches to process management software (2018)Investigating Information Systems with Action Research (1999)Understanding the Main Phases of Developing a Maturity Assessment Model (2005)Developing Maturity Models for IT Management (2009)Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint (2012)Design Science in Information Systems Research1 (2004)Extending the IT service quality measurement framework through a systematic literature review (2012)The effect of soft ICT capital on innovation performance of Greek firms (2013)Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)Benchmarking: the search for industry best practices that lead to superior performance (1989)Measuring the Linkage Between Business and Information Technology Objectives (1996)Service Management: Operations, Strategy, Information Technology (2003)Business-impact analysis and simulation of critical incidents in IT service management (2009)Business-driven IT management (2011)Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives (2021)CMMI for Services, Version 1.2 (2009)An Implementation of ITIL Guidelines for IT Support Process in a Service Organization (2013)E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce) (2019)Educational Organizations as Loosely Coupled Systems (1976)Technology Brokering and Innovation in a Product Development Firm (1997)The Era of Open Innovation (2003)Why open government data initiatives fail to achieve their objectives: categorizing and prioritizing barriers through a global survey (2021)Open data: an innovative learning resource for postgraduates (2023)A frontier in organizational and business process innovation in service management through lean six sigma Kaizen project implementation (2017)Configurable Process Models as a Basis for Reference Modeling (2006)Understanding the Term Reference Model in Information Systems Research: History, Literature Analysis and Explanation (2006)Supply chain process modelling for humanitarian organizations (2010)
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References

  • 1998Grundsätze ordnungsmäßiger Referenzmodellierung196 cited

Cited by

  • 2010Designing an evaluation framework for IT service management128 cited
  • 2007Integration of IT service management into enterprise architecture91 cited
  • 2014VIVACE: A framework for the systematic evaluation of variability support in process-aware information systems79 cited
  • 2018Barriers to innovating with open government data: Exploring experiences across service phases and user types75 cited
  • 2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited
  • 2010A Maturity Model for Implementing ITIL v352 cited
  • 2010An International Analysis of IT Service Management Benefits and Performance Measurement41 cited
  • 2008Estimating business value of IT services through process complexity analysis39 cited
  • 2011A Maturity Model for Implementing ITIL V3 in Practice36 cited
  • 2007Activity-based management of IT service delivery35 cited
  • 2010Information Technology Infrastructure Library (ITIL®)32 cited
  • 2013Using ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL Relationship28 cited
  • 2013Integrating Enterprise Architecture and IT Service Management28 cited

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2016
Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises
25 cited
  • 2013Using ArchiMate to Represent ITIL Metamodel24 cited
  • 2007Implementing centralised IT service management: drawing lessons from the public sector24 cited