Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings

Constantine Kontoghiorghes · Robert Gudgel

21 citations0/0 files storedQuality Management Journal

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

The main purpose of this study was to examine the relationship between productivity and quality performance in two manufacturing settings. In all, the results of this study have ascertained the close association between quality and productivity performance and validated the findings of a similar study in the service industry. The quality management variables that were found to be the strongest predictors of productivity performance were those pertaining to internal process satisfaction, external customer satisfaction, and consistent delivery of work output in a complete fashion.

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1982Out of the Crisis 1992The machine that changed the world 1991The Machine That Changed the World 1982Quality, productivity, and competitive position 1993Toyota Production System 2009Kaizen: The key to Japan‚s competitive success 1993Toyota Production System: An Integrated Approach to Just-In-Time 1999First, Break All the Rules: What the World's Greatest Managers Do Differently

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