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• 2014Determinants of Customer Satisfaction of Service Quality: City Bus Service in Kota Kinabalu, Malaysia71 cited
• 2009The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country: the Case of Nairobi51 cited
• 2020Effective accessibility: Using effective speed to measure accessibility by cost46 cited
• 2020Urban transport planning and access inequalities: A tale of two Colombian cities45 cited
• 2013Motorcycle Taxi Service in Vietnam – Its Socioeconomic Impacts and Policy Considerations41 cited
• 2007How Public Transportation's past is Haunting its Future in Bogotá, Colombia39 cited
• 2020Disentangling the behavioural side of the first and last mile problem: the role of modality style and the built environment32 cited
• 2018The demand for public buses in sub-Saharan African cities: Case studies from Maputo and Nairobi30 cited
• 2015Indigeneity of transport in developing cities29 cited
• 2013Paratransit Business Strategies: A Bird’s-Eye View of Matatus in Nairobi27 cited
• 2010The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country:26 cited
• 2008Limitation of Competition in and for the Public Transportation Market in Developing Countries22 cited
• 2018Who uses smart card? Understanding public transport payment preference in developing contexts, a case study of Manila's LRT-1