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Pengaruh Citra Perusahaan, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada LPD Desa Pakraman Panjer
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Pengaruh Citra Perusahaan, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada LPD Desa Pakraman Panjer (2014)Pengaruh Citra Perusahaan, Promosi Penjua…METODE PENELITIAN Kuantitatif, Kualitatif dan R&D (2014)METODE PENELITIAN Kuantitatif…Investigating the effects of sales promotions on customer behavioral intentions at duty-free shops: An Incheon International Airport case study (2013)Investigating the effects of …SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER'S SATISFACTION TOWARDS CUSTOMERS PERCEPTION: AN EXPLORATORY STUDY ON TELECOM CUSTOMERS IN BANGLADESH (2012)SERVICE QUALITY, CORPORATE IM…Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan (2012)Perceived value, service qual…Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector (2012)Impact of Brand Image, Servic…Sales Promotion and Consumer Loyalty: A Study of Nigerian Tecommunication Industry (2011)Sales Promotion and Consumer …Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services (2011)Relationships among service q…Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Pengaruh Kualitas Layanan ter…Effects of Service Quality, Innovation and Corporate Image on Customer's Satisfaction and Loyalty of Air Cargo Terminal (2011)Effects of Service Quality, I…The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010)The Impact of Service Quality…Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Menggunakan Perpustakaan USU (2009)Pengaruh Kualitas Pelayanan T…Manajemen pemasaran dan pemasaran jasa (2009)Manajemen pemasaran dan pemas…ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA PERUMAHAN PURI MEDITERANIA SEMARANG) (2007)ANALISIS PENGARUH KUALITAS PR…Manajemen Pemasaran Jasa (2006)Manajemen Pemasaran JasaPerilaku konsumen & komunikasi pemasaran (2002)Perilaku konsumen & komunikas…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model (2016)ARACI DEĞİŞKEN ETKİSİNİN İNCELENMESİ: YÜKSEK HIZLI TREN İŞLETMECİLİĞİ ÜZERİNE BİR UYGULAMA (2018)Online Purchase Intention Under the Integration of Theory of Planned Behavior and Technology Acceptance Model (2023)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)MEMBANGUN LOYALITAS PELANGGAN MELALUI KEPUASAN YANG DIPENGARUHI OLEH KUALITAS PRODUK, PERSEPSI HARGA DAN CITRA MEREK (Studi Pada Produk Smartphone Merek Oppo) (2018)FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN APARTEMEN MEDITERANIA GARDEN RESIDENCE DI JAKARTA BARAT (2019)Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Konsumen (Studi Kasus Pada Coffee Shop di Kota Bogor) (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Customer satisfaction, loyalty and financial performance (2013)The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants (2014)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)The relationship marketing process: communication, interaction, dialogue, value (2004)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The impact of perceived service quality dimensions on customer satisfaction (2017)Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect (2021)The impact of brand image on customer satisfaction and brand loyalty: A systematic literature review (2024)Whence Consumer Loyalty? 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References

  • 2014METODE PENELITIAN Kuantitatif, Kualitatif dan R&D14,569 cited
  • 2009Manajemen pemasaran dan pemasaran jasa1,836 cited
  • 2006Manajemen Pemasaran Jasa1,028 cited
  • 2010The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia347 cited
  • 2011Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan309 cited
  • 2012Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector169 cited
  • 2012Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan124 cited
  • 2011Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services115 cited
  • 2002Perilaku konsumen & komunikasi pemasaran87 cited
  • 2007ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA PERUMAHAN PURI MEDITERANIA SEMARANG)51 cited
  • 2009Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Menggunakan Perpustakaan USU51 cited
  • 2011Effects of Service Quality, Innovation and Corporate Image on Customer's Satisfaction and Loyalty of Air Cargo Terminal41 cited
  • 2012SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER'S SATISFACTION TOWARDS CUSTOMERS PERCEPTION: AN EXPLORATORY STUDY ON TELECOM CUSTOMERS IN BANGLADESH31 cited

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2013
Investigating the effects of sales promotions on customer behavioral intentions at duty-free shops: An Incheon International Airport case study
30 cited
  • 2011Sales Promotion and Consumer Loyalty: A Study of Nigerian Tecommunication Industry25 cited
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