The impact of organizational citizenship behavior on enterprise resource planning success

Abstract

Purpose – Although the research on organizational citizenship behaviors (OCBs) has increased dramatically in diverse fields during the past decade, little is known about the OCBs in the information systems area. The purpose of this study was to explore whether total quality management (TQM) mediates between OCB and enterprise resource planning (ERP) system success. Design/methodology/approach – Data were collected with a questionnaire from subordinates of leaders in steel melting industry in Iran and were used to test the model introduced. Findings – The authors discovered the relationship between OCB and ERP success and the mediating role of TQM in this model. Research limitations/implications – Based on the findings of this study, managers who try for the success of ERP systems can revise their assessment systems through TQM to identify and reward employees who have positive impact in the field of OCB. Originality/value – Limited knowledge is available on the mediating role of TQM between OCB and ERP success in the managing field. The authors prepare a model and test this model in that company.

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