An empirical assessment of the SERVQUAL scaleEmin Babakus, Gregory W. Boller1992-05-01articleJournal of Business Research2,126 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior and Marketing InfluenceService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,126 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models1985A Conceptual Model of Service Quality and Its Implications for Future Research1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1979A Paradigm for Developing Better Measures of Marketing Constructs1984A Service Quality Model and its Marketing ImplicationsCited by1996A measure of service quality for retail stores: Scale development and validation1996The Management of Customer-Contact Service Employees: An Empirical Investigation1996SERVQUAL: review, critique, research agenda1995Return on Quality (ROQ): Making Service Quality Financially Accountable2002Service loyalty2003E‐service quality: a model of virtual service quality dimensions1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study