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From the Publisher: As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems -- resources that can even help us with problems that arise offline. Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology -- in the form of online resources -- can take on the role of a fourth party, working with and assisting the traditional third in settling conflicts more efficiently. Katsh and Rifkin examine the recent history of online dispute resolution (ODR) and detail the basic goals and qualities of any ODR system. They show how to use ODR as a supplement to dispute resolution that occurs mainly offline, as well as the role of the fourth party when ODR is exclusively online -- such as when disputes arise out of online activities or when the parties are separated by distant locations. In addition, they detail the specific role of the ODR practitioner and the special skills needed to conduct online work. Online Dispute Resolution provides practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or E-commerce disputes, as well as those working in corporate, organizational, or institutional mediation.
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