TQM implementation in developing countries

Fuzi Meftah Abusa · Peter R. Gibson

34 citations0/0 files storedBenchmarking An International Journal

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation. Design/methodology/approach A framework, comprised of six TQM elements is proposed. Data was collected by means of a survey questionnaire distributed to those companies which agreed to participate. Findings The results are the responses of a comprehensive survey which showed that Libyan companies are still struggling to effectively embark on TQM. The correlations among the six investigated TQM elements were positive and significant. This study also investigated whether the level of TQM implementation is influenced by contextual factors, including company size and ISO 9000 certification. It was found that there were no differences between TQM elements across ISO and non‐ISO certified companies. The findings also revealed that there is no significant difference between small and medium (S&M)‐sized companies (on each of the TQM elements) and those of large companies. Research limitations/implications A longitudinal and wider research is required to investigate TQM implementation across private manufacturing and other companies. Originality/value This analytical study is the first to determine the degree to which TQM has been adopted in the Libyan industrial sector (LIS). The results will contribute to the literature by examining the relationship between the proposed TQM elements, and investigating the impact of contextual factors (ISO 9000, company size) on each element of TQM. This research should prove valuable for the Libyan Government in its stated efforts to motivate companies to embark on a TQM program and improve their business performance which, in turn, will improve the Libyan economy.

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References

1951Coefficient Alpha and the Internal Structure of Tests 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1999The relationship between total quality management practices and operational performance 2006Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study 2002An investigation of the total quality management survey based research published between 1989 and 2000 2000An instrument for measuring TQM implementation for Chinese manufacturing companies 1997TQM and organization size

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