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Service Management and Marketing: Customer Management in Service Competition (3rd ed.) · Study

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ArticleService Management and Marketing: Customer Management in Service Competition (3rd ed.)

Unknown author2009

Article2009

Service Management and Marketing: Customer Management in Service Competition (3rd ed.)

Unknown author

97 citations·0/0 files stored·Managing Service Quality

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Service and Product Innovation

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2019Loyalty intentions and selected relationship quality constructs 2021CORPORATE SOCIAL RESPONSIBILITY AND BRAND MANAGEMENT: EVIDENCE FROM CARROLL’S PYRAMID AND TRIPLE BOTTOM LINE APPROACHES 2009Factors Influencing Organizational Responses to Guest Complaints: Cases of Hong Kong and Northern Cyprus 2015The Concept of “Value” in the Theory of Marketing 2015Hotel Overbooking and Cooperation with Third-Party Websites 2013Corporate Venturing and Customer-Driven Innovation in the Mental Health-Care Market: a Review of the Literature and Development of a Conceptual Framework 2018THE RELATIONSHIP BETWEEN INTERNAL MARKETING AND SERVICE CULTURE IN JORDANIAN COMMERCIAL BANKS

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Year2009

Typearticle

Published2009-09-04

VenueManaging Service Quality

ISSN-L0960-4529

Languageen

Citations97

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/09604520910984418

openalex_workW1536424097

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