Information Kiosk for Use in Electronic Commerce: Factors Affecting its Ease of Use and Usefulness

Abstract

This study has several objectives, which includes understanding the differences amongst kiosks in terms of factors affecting ease of use and usefulness, as well as future improvements that kiosk users want.Towards that end, the three research questions of this study are: "What are the most important factors affecting a user's belief of ease of use and usefulness of kiosks?", "Are there differences in these factors for different types of kiosks?" and "What are users' desired improvements for the future?"Results indicated that the top four determinants of ease of use and usefulness are ease of operation (ease of use factor), data security (reliability and security of data factor), convenience (location factor) and reliability of data (reliability and security of data factor).Further analyses of the results highlighted that the factor reliability and security of data differed significantly amongst the different types of kiosks.Finally, while users of kiosks are found to be receptive of information kiosks, they have noticeable contributions and suggestions as to how information kiosks can better serve their needs in future.The more significant suggestions include making kiosks operate faster, introducing more functions, and improving user-friendliness.The paper ends with a section on implications for EC practitioners who may be developing and implementing kiosk applications.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 6 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.