PENGARUH KOMITMEN, MORAL, MOTIVASI DAN IKLIM ORGANISASI TERHADAP SERVICE QUALITY MELALUI ORGANIZATIONAL CITIZENTSHIP BEHAVIOR PADA KARYAWAN UNIVERSITAS BENGKULU

Murni Trisna

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Employee Performance and Management Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior

Abstract

rh'e objectives of thiis itrTl::^:tn1.n[ytilrior i, coimrtmesnt, Morate, Motivation and orginizattioi aimate o1 i'imnistration Emproyee,s Toward organizationar citizeiship B"i,irir, (ocB) ,ia iir' mpact Towara"iu*i* Quarity at Bengkulu tJniversitlt' rn, ,riorii'*"ihrd ,rra i, iiua.ntitativemethod, the responder in this research weye l!!_e^puwi'i ii;*;;;; irirlk,r, rhe combinriio* of structurat Equation Modeting (sEM)'rna iios ,oyiro* iiiirtrg-ysed to anaryzed the hypothesis

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