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More Than Meets the Eye
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More Than Meets the Eye (2000)More Than Meets the EyeVoices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Measuring the Perceived Transfer of Learning and Training for a Customer Service Training Program Delivered by Line Managers to Call Center Employees in a Fortune 200 Financial Services Company (2006)Measuring the Perceived Trans…Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)Question-Negotiation and Information Seeking in Libraries (2015)A new scale of social desirability independent of psychopathology. (1960)The fifth discipline, the art and practice of the learning organization (1991)Evaluating Training Programs : The Four Levels (2009)
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  • 2006Measuring the Perceived Transfer of Learning and Training for a Customer Service Training Program Delivered by Line Managers to Call Center Employees in a Fortune 200 Financial Services Company5 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

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