Crisis Management During the SARS Threat

Terry Lam

55 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Public Relations and Crisis Communication

Abstract

No one could have predicted the outbreak of SARS and its impact on the tourism business. Within a fortnight, hotel occupancy dropped by more than 80% to a single digit record. The hotel industry in Hong Kong was largely caught unprepared, and had to quickly work out ways in which to mitigate the loss of business and profit. This paper identifies the impact of SARS on hotels in Hong Kong, and the relevant human resources strategies used to tackle the crisis. The findings show that unpaid leave and involuntary separation were the most common immediate solutions adopted by the hotels.

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2007Managing the human resources

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2020COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda 2020Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India 2010Crisis events in tourism: subjects of crisis in tourism 2020Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework 2020Impacts of Covid-19 on peer-to-peer accommodation platforms: Host perceptions and responses 2021The COVID-19 pandemic: The mitigating role of government and hotel support of hotel employees in Egypt 2021A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt 2021Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality

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