Successful nonverbal communication : principles and applications

Abstract

Summary ends each chapter. I.NONVERBAL COMMUNICATION. 1. The Nature of Nonverbal Communication. The Functional Importance of Nonverbal Communication. Definitional Perspective: Nonverbal and Verbal Communication. The Functions of Nonverbal Cues. Communicating Nonverbally in Specific Contexts. 2. Facial Expressions. The Face as the Most Important Source of Emotional Information. The Face as a Means of Identifying Individuals. The Deceptive Face: How to Recognize It and Guard Against It. Measuring Sensitivity to Facial Expressions. The Judgmental Process. Developing Sensitivity to Facial Expressions: Training Program. 3. Eye Behaviors. The Language of the Eyes. The Functions of Eye Behaviors. Using the Communicative Potential of Eye Behaviors. 4. Bodily Communication. The Nature of Bodily Cues. Gestures versus Postures. Major Communicative Functions of Bodily Cues. Functional and Dysfunctional Uses of Bodily Cues. 5. Proxemic Communication. The Proximate Environment. The Communicative Functions of Proxemics. The Effects of Violating Proxemic Norms and Expectations. 6. Tactile Communication. The Nature of Touch. Touching Norms. The Semantics of Touch. The Communicative Functions of Touch. 7. Personal Appearance. Features of Physical Attractiveness. Body Image. Effects of Personal Appearance. The Nature of Artifactual Communication. The Communicative Functions of Personal Appearance. 8. Vocalic Communication. The Semantics of Sound. The Communicative Functions of Vocal Cues. Developing the Ability to Encode and Decode Vocalic Messages. II.DEVELOPING THE SUCCESSFUL COMMUNICATOR. 9. Impression Formation. The Importance of Nonverbal Cues in Interpersonal Perception. Defining Components of Impression Formation. Principles of Impression Formation. 10. Impression Management. The Nature of Impression Management. The Impression Management Process. The Impression Manager in Action. 11. Selling Yourself Nonverbally. Dimensions of Credibility. Illustrating the Impact of Nonverbal Cues on Credibility. Developing Personal Credibility. Monitoring the Communicator's Nonverbal Cues. 12. Detecting Deception. Nonverbal Indicators of Deception. Nonverbal Profile of the Deceptive Communicator-Type I. Nonverbal Profile of the Deceptive Communicator-Type II. The Deception Process. 13. Communicating Consistently. The Nature of Inconsistent Messages. Decoding Inconsistent Messages. Reasons for Inconsistent Messages. Guidelines for Communicating Consistently. III.SUCCESSFUL COMMUNICATION IN APPLIED SETTINGS. 14. Nonverbal Determinants of Successful Interviews. The Job Interview. The Counseling Interview. The Interviewer's Perspective. 15. Female-Male Interaction. Sex-Role Stereotyping. Differences in Nonverbal Communication of Women and Men. 16. Successful Intercultural Communication. Cross-Cultural Similarities in Nonverbal Communication. Cross-Cultural Differences in Nonverbal Communication. Communicating Nonverbally with the Japanese and the Arabs. Guidelines for More Successful Intercultural Communication. 17. Physican/Patient Interaction. Potential Problems in Physician-Patient Communication Interaction. The Functional Importance of Nonverbal Communication in the Medical Setting. Actual Features of Physician-Patient Nonverbal Communication. Desired Features of Physician-Patient Nonverbal Communication. 18. Courtroom Interaction. The Functional Importance of Nonverbal Communication in the Courtroom. The Functions of Nonverbal Communication in the Courtroom. The Logistics of Measuring Impressions. Nonverbal Impression Formation and Management in the Courtroom. 19. The Communicative Impact of Micro-environmental Variables. Context as Communication. The Classroom Environment. The Conference Room Environment. The Office Environment. The Fast-Food Restaurant Environment. Appendix. Index.

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