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The new meaning of quality in the information age.
0 references·16 citing·56 second hopsampled
The new meaning of quality in the information age. (1999)The new meaning of quality in the informa…Customer experience creation for after-use products: A product–service systems-based review (2018)Customer experience creation …Research Note—Information Technology, Customer Satisfaction, and Profit: Theory and Evidence (2016)Research Note—Information Tec…Online information quality and consumer satisfaction: The moderating roles of contextual factors – A meta-analysis (2015)Online information quality an…Microfoundations of innovative capabilities: The leverage of collaborative technologies on organizational learning and knowledge management in a multinational corporation (2015)Microfoundations of innovativ…Aligning Business and IT Strategies in Multi-business Organizations (2015)Aligning Business and IT Stra…Statistical Thinking and Knowledge Management for Quality-Driven Design and Manufacturing in Pharmaceuticals (2010)Statistical Thinking and Know…Improvisation in service recovery (2009)Improvisation in service reco…Developing new products in a network with efficiency and innovation (2008)Developing new products in a …High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services (2007)High tech, high touch: The ef…Developing new products with knowledge management methods and process development management in a network (2007)Developing new products with …Environmental Volatility, Development Decisions, and Software Volatility: A Longitudinal Analysis (2006)Environmental Volatility, Dev…Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis (2006)Designing Web Sites for Custo…The effect of integrated product development on efficiency and innovation (2005)The effect of integrated prod…Innovation and Attention to Detail in the Quality Improvement Paradigm (2004)Innovation and Attention to D…Product Development Decisions: A Review of the Literature (2001)Product Development Decisions…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Qualitative research and evaluation methods (1980)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Strategic management model with lens of knowledge management and competitive intelligence (2017)Organizational ambidexterity through global strategic partnerships: A cognitive computing perspective (2019)Triggering disruptive technology absorptive capacity by CIOs. 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  • 2009Improvisation in service recovery66 cited
  • 2006Environmental Volatility, Development Decisions, and Software Volatility: A Longitudinal Analysis

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63 cited
  • 2016Research Note—Information Technology, Customer Satisfaction, and Profit: Theory and Evidence60 cited
  • 2008Developing new products in a network with efficiency and innovation54 cited
  • 2010Statistical Thinking and Knowledge Management for Quality-Driven Design and Manufacturing in Pharmaceuticals49 cited