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LibQUAL+(™) 2002 at Vanderbilt University
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LibQUAL+(™) 2002 at Vanderbilt University (2004)LibQUAL+(™) 2002 at Vanderbilt UniversityLibrary Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India) (2019)Library Performance Assessmen…Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Service Quality Assessment in…A Review and Application of Library User Comments Data Analysis Tool: Focused on the LibQUAL+ Survey Comments (2013)A Review and Application of L…Do Pakistani Users Differ on Library Service Quality (2012)Do Pakistani Users Differ on …User library service expectations in health science vs. other settings: a LibQUAL+® Study (2007)Using Content Analysis Software to Analyze Survey Comments (2008)Coding Practices for LibQUAL+® Open-Ended Comments (2013)Refinement and reassessment of the SERVQUAL scale. (1991)The Nature and Determinants of Customer Expectations of Service (1993)Changing the concept and measure of service quality in academic libraries (1996)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study (2023)Coefficient Alpha and the Internal Structure of Tests (1951)Review of Psychometric theory (2nd ed.). (1979)Gender schema theory: A cognitive account of sex typing. (1981)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. (2017)Service quality and customer satisfaction: An assessment and future directions (1999)Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Evaluating the quality of health information services in public libraries: an experience from Iran (2020)
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  • 2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited
  • 2019Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India)6 cited
  • 2012Do Pakistani Users Differ on Library Service Quality6 cited
  • 2013A Review and Application of Library User Comments Data Analysis Tool: Focused on the LibQUAL+ Survey Comments1 cited

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