Emergent Conversational Technologies That Are Democratising Information Systems in Organisations: The Case of the Corporate Wiki

Helen Hason · Charmaine C. Pfaff

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Wikis in Education and Collaboration Knowledge Management and Sharing Information Systems Theories and Implementation

Abstract

Conversational technologies such as discussion forums, chatrooms, weblogs (or blogs) and wikis have transformed the way information is exchanged and disseminated in civil society but their take up in corporations is slow.We contend that one reason for this is the way they democratise organisational information and knowledge, with consequential changes to the distribution of power, rights and obligations.In this paper, we discuss the opportunities and the threats associated with the corporate Wiki and the implications of this for the future of the field of information systems.

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1998Organizational learning II: Theory, method and practice 1995The Use of Information Technology to Enhance Management School Education: A Theoretical View 2001The Wiki Way: Quick Collaboration on the Web 2006Infotopia How Many Minds Produce Knowledge 2000The institutionalization of knowledge transfer activities within industry–university collaborative ventures 2005Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis 2010Managing Generation Y: Global Citizens Born in the Late Seventies and Early Eighties 2002The value of knowledge and the values of the new knowledge worker: generation X in the new economy

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2009Cocreating Corporate Knowledge with a Wiki 2012Processpedia: an ecological environment for BPM stakeholders' collaboration 2016Knowledge Entrepreneurship: Institutionalising Wiki-based Knowledge-management Processes in Competitive and Hierarchical Organisations 2007Democratising organisational knowledge: the potential of the corporate wiki 2009Professional Wiki and Networked Cooperation

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