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HUMAN ERROR. Human Error--What It Is. Human Error--What It Does. Human Error--Causes. SYSTEM-CAUSED HUMAN ERROR. Management Causes. Culture Causes. Design Causes. Reducing System-Caused Error. OVERLOAD. Causes and Outcomes of Overload. Capacity. Load. State. Reducing Overload-Caused Errors. DECISION TO ERR. Logical Decision to Err. Proneness. Perception of Risk. Reducing Decisions to Err. ROLES. Human Error Reduction Concepts. Line Management Roles. Roles of Staff. Appendices. Index.
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