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Customer Experience Management in E-Services · Study

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ChapterCustomer Experience Management in E-Services

Zhaohao Sun2007

Chapter2007

Customer Experience Management in E-Services

Zhaohao Sun · Sim Kim Lau

20 citations·0/0 files stored·Studies in computational intelligence

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Customer Service Quality and Loyalty Service and Product Innovation AI in Service Interactions

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References

2012Post-Capitalist Society 1993Post capitalist society 2003Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers 2004Knowledge management : challenges, solutions, and technologies 2003E-service 2004Knowledge management system architecture: a bridge between KM consultants and technologists 2016E-Service: New Directions in Theory and Practice 2004Agent-Mediated Knowledge Management

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2005Experience Management in Knowledge Managementother · 4 shared references 2009Service Science, Management, Engineering, and Design (SSMED)article · 3 shared references 2015Factors Influencing Consumers to Use e-services in Indonesian Airline Companieschapter · 3 shared references 2011Examining media effectiveness across cultures and national borders: A review and multilevel frameworkarticle · 3 shared references 2012Examination of Electronic Service Definitionsother · 3 shared references 2003Employability in a Knowledge-driven Economyarticle · 2 shared references

Details

Year2007

Typechapter

Published2007-01-01

VenueStudies in computational intelligence

ISSN-L1860-949X

Languageen

Citations20

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-540-37017-8_17

openalex_workW1541578339

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