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Creating a Quality Management Culture : Focusing on Values and Leadership
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Creating a Quality Management Culture : Focusing on Values and Leadership (2013)Creating a Quality Management Culture : F…Using design thinking to support value-based leadership for sustainable quality development (2018)Using design thinking to supp…Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture (2017)Quality culture deployment – …Importance-Performance Analysis (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)A Framework for Market-Based Organizational Learning: Linking Values, Knowledge, and Behavior (1997)Learning to evolve (2004)Lean viewed as a philosophy (2006)
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  • 2017Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture31 cited
  • 2018Using design thinking to support value-based leadership for sustainable quality development29 cited

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